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	<title>Noua Vanzare &#187; Customer service</title>
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	<link>http://training-vanzari.ro</link>
	<description>“The purpose of business is to create and keep a customer.” Peter Drucker</description>
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		<title>&#8220;Il stiu pe Curca. Bun, dar nebun. Asa e el.&#8221;</title>
		<link>http://training-vanzari.ro/2010/07/il-stiu-pe-curca-bun-dar-nebun-asa-e-el/</link>
		<comments>http://training-vanzari.ro/2010/07/il-stiu-pe-curca-bun-dar-nebun-asa-e-el/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 17:13:06 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Diverse]]></category>
		<category><![CDATA[Toate articolele]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=9498</guid>
		<description><![CDATA[Cica odata un manager de-al meu din P&#38;G  (eu eram un banal reprezentant de vanzari pe Bucuresti), om simpatic si sufletist dealtfel, Pedro Valles, s-a dus la renumita (si cam singura, la vremea aceea) discoteca de fitze Vox Maris din Piata Victoriei. Acolo intalneste o bunaciune (ca si acum, era plina lumea si discotecile de [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Tine-ti clientul fericit, si vei prospera</title>
		<link>http://training-vanzari.ro/2010/06/tine-ti-clientul-fericit-si-vei-prospera/</link>
		<comments>http://training-vanzari.ro/2010/06/tine-ti-clientul-fericit-si-vei-prospera/#comments</comments>
		<pubDate>Thu, 17 Jun 2010 09:05:53 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Finante]]></category>
		<category><![CDATA[Multinationale]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Shopper]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=9318</guid>
		<description><![CDATA[Aseara am vrut sa ma simt cetatean european ecologist si constiincios, si, cand am ajuns la aeroport, in loc sa iau taxiul am luat bilet de 783, autobuzul care te duce pana in piata Unirii. Dupa 5 minute m-am dat jos, leoarca de apa. Mi-am bagat picioarele in ele de protectia naturii si incalzirea globala [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2010/06/tine-ti-clientul-fericit-si-vei-prospera/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Increderea</title>
		<link>http://training-vanzari.ro/2009/12/increderea/</link>
		<comments>http://training-vanzari.ro/2009/12/increderea/#comments</comments>
		<pubDate>Tue, 15 Dec 2009 08:38:51 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Farma]]></category>
		<category><![CDATA[Incredere]]></category>
		<category><![CDATA[Intentie superioara]]></category>
		<category><![CDATA[Managementul minciunii]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=7424</guid>
		<description><![CDATA[Business-ul e incredere. Sa faci business cu cineva, sa vinzi ceva cuiva inseamna sa faci schimb de incredere: dai incredere, si primesti. Banii sunt expresia suprema a increderii: credem ca au valoare &#8211; cu toate ca sunt, de fapt, niste hartii tiparite &#8211; pe baza faptului ca sunt emisi de o persoana cu o anumita [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sa spui &#8216;Nu.&#8217; e moral (si, probabil, mult mai profitabil, pe termen lung)</title>
		<link>http://training-vanzari.ro/2009/11/sa-spui-nu-e-moral-si-probabil-mult-mai-profitabil-pe-termen-lung/</link>
		<comments>http://training-vanzari.ro/2009/11/sa-spui-nu-e-moral-si-probabil-mult-mai-profitabil-pe-termen-lung/#comments</comments>
		<pubDate>Sun, 01 Nov 2009 11:48:11 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Atitudine]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Noua Vanzare]]></category>
		<category><![CDATA[Pret]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=6567</guid>
		<description><![CDATA[Ai dreptul sa refuzi business-ul unui client?&#8230; Ba, bine ca nu. Sigur ca ai, si o faci, in fiecare zi. Daca esti vanzator.
DirectInsurance vinde in principal servicii de asigurare seniorilor, celor peste 60 de ani. Are un numar de vanzatori exceptionali de draguti si rabdatori, iar cele mai multe vanzari se fac prin telefon. Durata [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Pierzatorii de vreme</title>
		<link>http://training-vanzari.ro/2009/10/pierzatorii-de-vreme/</link>
		<comments>http://training-vanzari.ro/2009/10/pierzatorii-de-vreme/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 06:48:40 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Intentie superioara]]></category>
		<category><![CDATA[Management de vanzari]]></category>
		<category><![CDATA[Managementul timpului]]></category>
		<category><![CDATA[Noua Vanzare]]></category>
		<category><![CDATA[Procesul de vanzare]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare B2B]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=5827</guid>
		<description><![CDATA[Cea mai mare pacoste pentru un vanzator sunt pierzatorii de vreme. Definitia lor este: unii care se dau a fi clienti, care nu cumpara niciodata, dar care au pretentia sa fie tratati ca si clienti. In consecinta, iti pierd timpul.
Romania e plina de pierzatori de vreme (mai ales in timpuri de criza). Pot estima, asa, [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Bunavointa</title>
		<link>http://training-vanzari.ro/2009/10/bunavointa/</link>
		<comments>http://training-vanzari.ro/2009/10/bunavointa/#comments</comments>
		<pubDate>Thu, 01 Oct 2009 18:38:58 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Atitudine]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Evaluare de personal de vanzari]]></category>
		<category><![CDATA[Intentie superioara]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Valori si etica]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=5774</guid>
		<description><![CDATA[Mi-a cerut o prietena sa-i fac comisionul de livrare a unor bani (300 de euro) unei cunostinte de-a ei, care lucreaza intr-o institutie de stat. Cum nu puteam sa dau banii asa, in mana, si cum uitasem sa iau un plic de acasa, am intrat in primul magazin &#8211; o Optinova &#8211; uitandu-ma dupa un [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lucruri mai importante decat tehnicile de vanzare</title>
		<link>http://training-vanzari.ro/2009/07/lucruri-mai-importante-decat-tehnicile-de-vanzare/</link>
		<comments>http://training-vanzari.ro/2009/07/lucruri-mai-importante-decat-tehnicile-de-vanzare/#comments</comments>
		<pubDate>Tue, 28 Jul 2009 15:26:37 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Instrumente de lucru]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=4620</guid>
		<description><![CDATA[Am avut o zi &#8211; multumitoare-  cu maica-mea, care a dorit sa-si cumpere o masina noua. Stia ce vrea &#8211; si eu stiam la fel &#8211; si nu ne-a fost foarte greu. Avea buget, scala deciziei de cumparare, limitari &#8211; iar eu i-am gasit si oportunitatile de pe piata, cu ajutorul prietenului Cristi Omat, de [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2009/07/lucruri-mai-importante-decat-tehnicile-de-vanzare/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Vanzarea de intrerupere si efectele ei nocive: daniel.bunda@printuri-mari.ro</title>
		<link>http://training-vanzari.ro/2009/07/vanzarea-de-intrerupere-si-efectele-ei-nocive-danielbundaprinturi-mariro/</link>
		<comments>http://training-vanzari.ro/2009/07/vanzarea-de-intrerupere-si-efectele-ei-nocive-danielbundaprinturi-mariro/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 05:58:36 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Comunicare]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Intentie superioara]]></category>
		<category><![CDATA[Pregatirea vanzarii]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Valori si etica]]></category>
		<category><![CDATA[Vanzare B2B]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=4385</guid>
		<description><![CDATA[Am primit, timp de cateva luni, spam de la daniel.bunda@printuri-mari.ro. Normal, era in trash. Acum cateva zile am avut nevoie sa-mi refac un outdoor. Mi-am amintit de &#8216;printuri mari&#8217;, am dat search pe Google, si primul site iesit a fost: www.printuri-mari.ro.
Pe prima pagina, era o oferta mare: 6 Euro/ mp. Nici prea-prea, nici foarte-foarte. Sunt [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2009/07/vanzarea-de-intrerupere-si-efectele-ei-nocive-danielbundaprinturi-mariro/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Pierderea clientilor</title>
		<link>http://training-vanzari.ro/2009/07/pierderea-clientilor/</link>
		<comments>http://training-vanzari.ro/2009/07/pierderea-clientilor/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 06:40:23 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Management de vanzari]]></category>
		<category><![CDATA[Procesul de vanzare]]></category>
		<category><![CDATA[Sintaxa de vanzari]]></category>
		<category><![CDATA[Toate articolele]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=4268</guid>
		<description><![CDATA[E nevoie, in medie, de 20 actiuni diferite ca sa castigi un client:

aruncarea buzduganului / publicitate (si se pare ca eficienta vine numai de la 9 auziri in sus, pana acolo e doar piedere de timp si bani);
momire / gratuitati / cadouri, pentru obtinerea de intalnire si incercare (trial);
3-4 contacte generatoare de incredere, in care [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Cele mai frecvent facute greseli (de vanzatori)</title>
		<link>http://training-vanzari.ro/2009/06/cele-mai-frecvent-facute-greseli-de-vanzatori/</link>
		<comments>http://training-vanzari.ro/2009/06/cele-mai-frecvent-facute-greseli-de-vanzatori/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 06:47:39 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Atitudine]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Farma]]></category>
		<category><![CDATA[Intentie superioara]]></category>
		<category><![CDATA[Noua Vanzare]]></category>
		<category><![CDATA[Pregatirea vanzarii]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>
		<category><![CDATA[Vanzare prin telefon]]></category>
		<category><![CDATA[Vanzare veche]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=3934</guid>
		<description><![CDATA[&#8220;Buna ziua, sunt Laurentiu Curca, sunt profesor de vanzari, cu vechime in activitate. Am invatat meserie in Procter &#38; Gamble &#8211; si atunci era B2B2C -, am lucrat in multinationale, si in cateva tari straine dar, intre timp, dupa 8 ani de consultanta, am facut peste 112 proiecte de vanzari, management de vanzari si trade marketing. [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2009/06/cele-mai-frecvent-facute-greseli-de-vanzatori/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Perceptia despre turma</title>
		<link>http://training-vanzari.ro/2009/06/perceptia-despre-turma/</link>
		<comments>http://training-vanzari.ro/2009/06/perceptia-despre-turma/#comments</comments>
		<pubDate>Sat, 06 Jun 2009 11:28:11 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Managementul minciunii]]></category>
		<category><![CDATA[Noua Vanzare]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Tehnici de manipulare]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Valori si etica]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=3652</guid>
		<description><![CDATA[Mi-am luat pranzul (am intrat pe regim, numai legume si iaurt) in fata televizorului pus pe Antena 3. Doi domni din industria turismului, cu doua perceptii distincte, amandoua vechi, amandoua rupte de realitate:

unul cerea promovare si sustinere guvernamentala pentru turism (mai precis, guvernul sa faca reclama pentru ca sa vina turistul sa-si sparga banii in [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2009/06/perceptia-despre-turma/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Selectia clientilor</title>
		<link>http://training-vanzari.ro/2009/06/selectia-clientilor/</link>
		<comments>http://training-vanzari.ro/2009/06/selectia-clientilor/#comments</comments>
		<pubDate>Fri, 05 Jun 2009 07:17:52 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Business plans]]></category>
		<category><![CDATA[Concepte de vanzare]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Incredere]]></category>
		<category><![CDATA[Retail management]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare B2B]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=3611</guid>
		<description><![CDATA[Esenta unui  business de succes e sa gasesti produse pentru clientii pe care ii ai, nu clienti pentru produsele pe care le ai. Insa, de cele mai multe ori se intampla invers. Cei mai multi antreprenori pornesc o afacere gandidu-se la produs, la know-how, la costurile scufundate (&#8216;ce am eu deja si pot sa vand&#8217;), [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2009/06/selectia-clientilor/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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