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	<title>Noua Vanzare &#187; Customer service</title>
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	<link>http://training-vanzari.ro</link>
	<description>“The purpose of business is to create and keep a customer.” Peter Drucker</description>
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						<item>
		<title>Care e, de fapt, rolul tau, de vanzator?</title>
		<link>http://training-vanzari.ro/2012/05/care-e-de-fapt-rolul-tau-de-vanzator/</link>
		<comments>http://training-vanzari.ro/2012/05/care-e-de-fapt-rolul-tau-de-vanzator/#comments</comments>
		<pubDate>Thu, 10 May 2012 05:00:14 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Procesul de vanzare]]></category>
		<category><![CDATA[Shopper]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=13454</guid>
		<description><![CDATA[Acum 30 de ani, blugii erau toti la fel: drepti, grei, incomozi, cand ii puneai prima data pe tine simteai ca intri intr-o armura ca de carton, te zgariau cusaturile, si erau de o culoare albastru- indigo, care iesea in cantitati industriale, la fiecare spalare, colorandu-ti - cu ocazia asta- toata baia. Daca stateai bat, blugii [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Cine ii invata si pe asistentii de vanzare: sa vanda?&#8230;</title>
		<link>http://training-vanzari.ro/2012/05/cine-ii-invata-si-pe-asistentii-de-vanzare-sa-vanda/</link>
		<comments>http://training-vanzari.ro/2012/05/cine-ii-invata-si-pe-asistentii-de-vanzare-sa-vanda/#comments</comments>
		<pubDate>Sat, 05 May 2012 05:00:05 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Comunicare]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Evaluare de personal de vanzari]]></category>
		<category><![CDATA[Pregatirea vanzarii]]></category>
		<category><![CDATA[Procesul de vanzare]]></category>
		<category><![CDATA[Sintaxa de vanzari]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Training de vanzari]]></category>
		<category><![CDATA[Vanzare B2B]]></category>
		<category><![CDATA[Vanzare de materiale de constructii]]></category>
		<category><![CDATA[Vanzare pe internet]]></category>
		<category><![CDATA[Vanzare prin telefon]]></category>
		<category><![CDATA[Vanzatori incepatori]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=13395</guid>
		<description><![CDATA[Traditional, vanzatorii (reprezentantii de vanzari) sunt  cei care merg pe teren pe la clienti si gasesc cai (= dimensiuni de solutii, preturi) ca sa vanda. Asistentii de vanzare, cei care fac facturi si raspund la telefon, pot da, cel mult, oferte, si alea intr-un pret fix, de lista. In logica anilor &#8217;80, asta era o [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2012/05/cine-ii-invata-si-pe-asistentii-de-vanzare-sa-vanda/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Less for less: cat de jos poti sa cobori pretul? (sau: Cat de mult poti scadea calitatea serviciilor?)</title>
		<link>http://training-vanzari.ro/2012/03/less-for-less-cat-de-jos-poti-sa-cobori-pretul-sau-cat-de-mult-poti-scadea-calitatea-serviciilor/</link>
		<comments>http://training-vanzari.ro/2012/03/less-for-less-cat-de-jos-poti-sa-cobori-pretul-sau-cat-de-mult-poti-scadea-calitatea-serviciilor/#comments</comments>
		<pubDate>Fri, 09 Mar 2012 11:24:10 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Concepte de vanzare]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Pret]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Tepe si tepari]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=12632</guid>
		<description><![CDATA[Cu cat platesti mai putin, calitatea serviciilor primite scade. Daca am compara cu Vestul, se poate ca produsul e acelasi, dar, atunci cand vorbesti de montaj, service, garantie, ajustare/ customizare, mod de interactie cu clientul: evident, in Romania, lucrurile stau cu mult, mult mai prost. Sigur, daca spui asta unui roman, n-o sa fii crezut: pentru [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2012/03/less-for-less-cat-de-jos-poti-sa-cobori-pretul-sau-cat-de-mult-poti-scadea-calitatea-serviciilor/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Diferenta dintre verticalitate si neprofesionalism</title>
		<link>http://training-vanzari.ro/2012/02/diferenta-dintre-verticalitate-si-neprofesionalism/</link>
		<comments>http://training-vanzari.ro/2012/02/diferenta-dintre-verticalitate-si-neprofesionalism/#comments</comments>
		<pubDate>Thu, 09 Feb 2012 05:02:56 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Atitudine]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Evaluare de personal de vanzari]]></category>
		<category><![CDATA[Gandire pozitiva]]></category>
		<category><![CDATA[Intentie superioara]]></category>
		<category><![CDATA[Managementul minciunii]]></category>
		<category><![CDATA[Noua Vanzare]]></category>
		<category><![CDATA[Pret]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Valori si etica]]></category>
		<category><![CDATA[Vanzare B2B]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=12158</guid>
		<description><![CDATA[Cu ani in urma, la un curs de vanzari open (pe vremea aia mai faceam asa ceva), i-am spus unui cursant, la jocurile de rol, ca nu trebuie sa se lase calcat in picioare de un client mitocan si plin de rahat si de obiectii false, numai ca sa obtina o vanzare. (Oarecum, feed-back-ul asta [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2012/02/diferenta-dintre-verticalitate-si-neprofesionalism/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mostra de customer service (imbecil): Fan Courier</title>
		<link>http://training-vanzari.ro/2012/01/mostra-de-customer-service-imbecil-fan-courier/</link>
		<comments>http://training-vanzari.ro/2012/01/mostra-de-customer-service-imbecil-fan-courier/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 10:47:57 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=11744</guid>
		<description><![CDATA[Imi cere un client din Fetesti sa-i trimit documentele originale prin posta. Ca (cica) sa fiu mai sigur ca va ajunge repede si sigur, nu trimit prin Posta Romana (vezi, Doamne, firma de stat, etc&#8230;) ci prin privatii si antreprenorialii Fan Courier. Ce-i drept, partea cu ridicatul plicului a functionat pronto (ca si cu luatul [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2012/01/mostra-de-customer-service-imbecil-fan-courier/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>Exemple de vanzare veche: viezurele Grady</title>
		<link>http://training-vanzari.ro/2012/01/exemple-de-vanzare-veche-viezurele-grady/</link>
		<comments>http://training-vanzari.ro/2012/01/exemple-de-vanzare-veche-viezurele-grady/#comments</comments>
		<pubDate>Mon, 02 Jan 2012 05:04:45 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Atitudine]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Inchideri]]></category>
		<category><![CDATA[Obiectii]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Tehnici de manipulare]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Valori si etica]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>
		<category><![CDATA[Vanzare veche]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=11656</guid>
		<description><![CDATA[Credeti ca sunt singurul care predic Noua Vanzare?&#8230; Peste ocean, e un curent care are deja o vechime de aproape 20  de ani. In acelasi fel cum curentul slow food e o reactie la fast-food-urile care ne incojoara si ne agreseaza, tot asa hard-sell-ul repetitiv, idiotizant si inchizator, adresat unor clienti rabdatori si usor retardati [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2012/01/exemple-de-vanzare-veche-viezurele-grady/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Fara surprize</title>
		<link>http://training-vanzari.ro/2011/10/fara-surprize/</link>
		<comments>http://training-vanzari.ro/2011/10/fara-surprize/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 05:08:06 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Comunicare]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Incredere]]></category>
		<category><![CDATA[Managementul timpului]]></category>
		<category><![CDATA[Procesul de vanzare]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Sintaxa de vanzari]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare B2B]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=10458</guid>
		<description><![CDATA[Exista o singura regula mare in relatia cu un client: FARA SURPRIZE. De-a lungul procesului de vanzare, clientul e tinut intr-o stare de confort. Stie tot timpul ce se intampla (unde se afla in proces), ce s-a intamplat, care sunt pasii urmatori (ce se va intampla). In timpul secventei de vanzare, inchiderea nu mai e necesara. [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2011/10/fara-surprize/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>3 povesti scurte</title>
		<link>http://training-vanzari.ro/2011/09/3-povesti-scurte/</link>
		<comments>http://training-vanzari.ro/2011/09/3-povesti-scurte/#comments</comments>
		<pubDate>Sun, 11 Sep 2011 08:04:45 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Procesul de vanzare]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>
		<category><![CDATA[Vanzare de materiale de constructii]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=10208</guid>
		<description><![CDATA[Povestea 1: M&#38;Beny Company SRL. Sotia mea a avut ambat-ul de a schimba usile din casa. Sincer, nu stiu de ce, cele existente erau super-bune, din lemn, etc. Doar ca erau de cand era casa: de 50 de ani. A cautat pe internet, a gasit un nenea care vinde usi din lemn (www.usibune.ro) si s-a apucat [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2011/09/3-povesti-scurte/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Cretinii si leprele care ne mananca noua banii (1)</title>
		<link>http://training-vanzari.ro/2011/09/cretinii-si-leprele-care-ne-mananca-noua-banii-1/</link>
		<comments>http://training-vanzari.ro/2011/09/cretinii-si-leprele-care-ne-mananca-noua-banii-1/#comments</comments>
		<pubDate>Fri, 02 Sep 2011 09:05:00 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Lumea politica]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Tehnici de manipulare]]></category>
		<category><![CDATA[Toate articolele]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=10103</guid>
		<description><![CDATA[Nu mi-e mila de slujbasii de la stat. Deloc. Ba, dimpotriva, as matura 90% dintre ei, sa intre in lumea reala, sa munceasca. Ca sunt inutili, prosti si corupti &#8211; asta e deja de notorietate publica. Ca in pofida &#8216;scaderilor de salariu&#8217; numarul cererilor de angajare din partea slujbasilor la stat de catre particulari tinde [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2011/09/cretinii-si-leprele-care-ne-mananca-noua-banii-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Atat de simplu, atat de rar vazut</title>
		<link>http://training-vanzari.ro/2011/07/atat-de-simplu-atat-de-rar-vazut/</link>
		<comments>http://training-vanzari.ro/2011/07/atat-de-simplu-atat-de-rar-vazut/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 08:06:38 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Incredere]]></category>
		<category><![CDATA[Morfologie de vanzari]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare catre consumator]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=9970</guid>
		<description><![CDATA[Cel mai important cadou pe care poti sa-l dai unui client e atentia. Cum umblu mult in ultima vreme, mi-am cumparat un set de cauciucuri noi &#8211; pentru masina. Si m-am dus &#8211; fidel fiind &#8211; la aceeasi vulcanizare la care merg de ceva timp. Si care, pana acum, nu m-a dezamagit. Cand am ajuns, [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2011/07/atat-de-simplu-atat-de-rar-vazut/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Diferente culturale</title>
		<link>http://training-vanzari.ro/2011/01/diferente-culturale/</link>
		<comments>http://training-vanzari.ro/2011/01/diferente-culturale/#comments</comments>
		<pubDate>Wed, 26 Jan 2011 11:47:24 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Atitudine]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Evaluare de personal de vanzari]]></category>
		<category><![CDATA[Procesul de vanzare]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Studii de caz]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare de materiale de constructii]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=9896</guid>
		<description><![CDATA[Cine se aseamana, se aduna. La fel e si in comert. Daca tu esti un om care nu ai incredere in nimeni, care ai luat si ai dat tepe, care nu ai cuvant (de felul tau) nu te poti potrivi cu unul care se tine de cuvant, are mentalitate vestica, si face lucrurile ca neamtul. [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2011/01/diferente-culturale/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Infrangerea cupiditatii (raspunsul la intrebarea: &#8220;Cat de interesati trebuie sa fim?&#8221;)</title>
		<link>http://training-vanzari.ro/2010/12/infrangerea-cupiditatii-raspunsul-la-intrebarea-cat-de-interesati-trebuie-sa-fim/</link>
		<comments>http://training-vanzari.ro/2010/12/infrangerea-cupiditatii-raspunsul-la-intrebarea-cat-de-interesati-trebuie-sa-fim/#comments</comments>
		<pubDate>Sun, 26 Dec 2010 10:05:53 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Atitudine]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Gandire pozitiva]]></category>
		<category><![CDATA[Procesul de vanzare]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Toate articolele]]></category>
		<category><![CDATA[Vanzare de servicii]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=9765</guid>
		<description><![CDATA[In toata lumea asta, daca cineva e interesat de tine (ca si client) te cauta. Daca nu e chiar interesat, te ignora. Ca urmare, daca vinzi unui neamt, si daca te duci de 3-4 ori la el, ca sa bei o cafea, si sa-i asculti glumele, si daca, intre timp, te mai si tii de [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2010/12/infrangerea-cupiditatii-raspunsul-la-intrebarea-cat-de-interesati-trebuie-sa-fim/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;Il stiu pe Curca. Bun, dar nebun. Asa e el.&#8221;</title>
		<link>http://training-vanzari.ro/2010/07/il-stiu-pe-curca-bun-dar-nebun-asa-e-el/</link>
		<comments>http://training-vanzari.ro/2010/07/il-stiu-pe-curca-bun-dar-nebun-asa-e-el/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 17:13:06 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Diverse]]></category>
		<category><![CDATA[Toate articolele]]></category>

		<guid isPermaLink="false">http://training-vanzari.ro/?p=9498</guid>
		<description><![CDATA[Cica odata un manager de-al meu din P&#38;G  (eu eram un banal reprezentant de vanzari pe Bucuresti), om simpatic si sufletist dealtfel, Pedro Valles, s-a dus la renumita (si cam singura, la vremea aceea) discoteca de fitze Vox Maris din Piata Victoriei. Acolo intalneste o bunaciune (ca si acum, era plina lumea si discotecile de [...]]]></description>
		<wfw:commentRss>http://training-vanzari.ro/2010/07/il-stiu-pe-curca-bun-dar-nebun-asa-e-el/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tine-ti clientul fericit, si vei prospera</title>
		<link>http://training-vanzari.ro/2010/06/tine-ti-clientul-fericit-si-vei-prospera/</link>
		<comments>http://training-vanzari.ro/2010/06/tine-ti-clientul-fericit-si-vei-prospera/#comments</comments>
		<pubDate>Thu, 17 Jun 2010 09:05:53 +0000</pubDate>
		<dc:creator>Laurentiu Curca</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Finante]]></category>
		<category><![CDATA[Multinationale]]></category>
		<category><![CDATA[Romania tara mea de prosti]]></category>
		<category><![CDATA[Shopper]]></category>
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		<description><![CDATA[Aseara am vrut sa ma simt cetatean european ecologist si constiincios, si, cand am ajuns la aeroport, in loc sa iau taxiul am luat bilet de 783, autobuzul care te duce pana in piata Unirii. Dupa 5 minute m-am dat jos, leoarca de apa. Mi-am bagat picioarele in ele de protectia naturii si incalzirea globala [...]]]></description>
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